Fassier T, Azoulay E. Conflicts and communication gaps in the intensive care unit. Curr Opin Crit Care 2010; 16:654-65.
Agard AS, Maindal HT. Interacting with relatives in intensive care unit. Nurses’ perceptions of a challenging task. Nurs Crit Care 2009; 14:264-72.
Myhren H, Ekeberg O, Langen I, Stokland O. Emotional strain, communication, and satisfaction of family members in the intensive care unit compared with expectations of the medical staff: experiences from a Norwegian University Hospital. Intensive Care Med 2004; 30:1791-8.
Azoulay E, Pochard F. Communication with family members of patients dying in the intensive care unit. Curr Opin Crit Care 2003; 9:545-50.
Rothen HU, Stricker KH, Heyland DK. Family satisfaction with critical care: measurements and messages. Curr Opin Crit Care 2010; 16:623-31.
Pronovost P, Berenholtz S, Dorman T, et al. Improving communication in the ICU using daily goals. J Crit Care. 2003; 18:71-5.
Azoulay E, Timsit JF, Sprung CL, et al. Prevalence and factors of intensive care unit conflicts: the conflicus study. Am J Respir Crit Care Med 2009; 180:853-60.
Danjoux Meth N, Lawless B, Hawryluck L. Conflicts in the ICU: perspectives of administrators and clinicians. Intensive Care Med 2009; 35:2068-77.
De Dreu CKW, Gelfand MJ. Conflicts in the workplace: sources, functions, and dynamics across multiple levels of analysis. In: De Dreu CKW, Gelfand MJ, editors. The psychology of conflict and conflict management in organizations. New York: CRC Press; 2007. pp. 3-54.
Happ MB, Garrett K, Thomas DD, et al. Nursepatient communication interactions in the intensive care unit. Am J Crit Care 2011; 20:e28-40.
Pennock BE, Crawshaw L, Maher T, Price T, Kaplan PD. Distressful events in the ICU as perceived by patients recovering from coronary artery bypass surgery. Heart Lung 1994; 23:323-7.
Nelson JE, Meier DE, Litke A, et al. The symptom burden of chronic critical illness. Crit Care Med 2004; 32:1527-34.
Patak L, Gawlinski A, Fung NI, Doering L, Berg J. Patients’ reports of health care practitioner interventions that are related to communication during mechanical ventilation. Heart Lung 2004; 33:308-20.
Ashworth P. Care to Communicate: An Investigation Into Problems of Communication Between Patients and Nurses in Intensive Therapy Units. RCN Research Series. London: Whitefriars Press; 1980.
Happ MB, Roesch TK, Garrett K. Electronic voice-output communication aids for temporarily nonspeaking patients in a medical intensive care unit: a feasibility study. Heart Lung 2004; 33:92-101.
Puntillo KA. Pain experiences of intensive care unit patients. Heart Lung 1990; 19:526-33.
Pochard F, Azoulay E, Chevret S, et al. Symptoms of anxiety and depression in family members of intensive care unit patients: ethical hypothesis regarding decision making capacity. Crit Care Med 2001; 29:1893-7.
Truog RD, Cist AF, Brackett SE, et al. Recommendations for end-of-life care in the intensive care unit: The Ethics Committee of the Society of Critical Care Medicine. Crit Care Med 2001, 29:2332-48.
Redfern N, Bartley C. Trainee and training issues. Best Pract Res Clin Anaesthesiol 2006; 20:619-35.
